Self Storage Colliers Wood Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Colliers Wood provides storage and related services, including services commonly used by removal and moving customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or delivering any goods to our facility.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Customer means the person, firm, or company who books or uses our storage or related services, including any removal or moving services arranged in connection with storage.
Facility means the storage premises and any other areas, equipment, or vehicles that we provide for the purpose of delivering our services.
Unit means any individual storage unit, container, locker, or allocated space at the Facility that we rent to you.
Services means storage services and any related services we agree to provide to you, including assistance with moving items into or out of your Unit, loading, unloading, or facilitating access for removal companies.
Agreement means the contract between you and us made up of these Terms and Conditions and any written confirmation of your booking or rental.
2. Scope of Services
We provide secure self storage units for personal, household, business, or removal-related items. Our services may include short-term or long-term storage, access to Units during stated opening hours, and reasonable assistance for customers and their chosen removal companies when moving goods in or out.
We do not provide a full removal service by default. Any lifting, packing, transport, or removal work is provided only if expressly agreed in writing. Where you engage an independent removal company, that company is solely responsible for its own services and you must refer to its own terms and conditions.
3. Booking Process
You may request a booking for a Unit or other Services by contacting us and providing accurate details of your storage needs, intended contents, and the anticipated duration of storage. We reserve the right to request identification and any relevant documentation before confirming your booking.
A booking is not guaranteed until we issue a written or electronic confirmation specifying the Unit type, start date, and applicable charges. We may refuse any booking at our discretion, including where we believe the proposed use is unsuitable or where capacity is limited.
Where a removal company books on your behalf, you are still our Customer and must ensure that the removal company is fully authorised to act for you. You remain responsible for all charges and compliance with these Terms and Conditions.
4. Commencement and Duration
Your Agreement begins on the date stated in the booking confirmation or the date you first place goods into a Unit, whichever is earlier. The Agreement continues until terminated in accordance with these Terms and Conditions.
Minimum storage periods may apply and will be advised at the time of booking. You may not terminate the Agreement before the end of any stated minimum period without our written consent, and additional charges may apply.
5. Payments and Charges
All charges for storage and related services are payable in advance unless we agree otherwise in writing. We will advise you of the applicable tariff at the time of booking, and we may vary our charges by giving you reasonable notice.
Payment is due on or before the due date set out in your invoice or booking confirmation. We may accept payment by card, bank transfer, or other methods that we specify from time to time. You are responsible for ensuring that payments reach us in full and on time.
If payment is not received by the due date, we may apply late payment charges and interest and may suspend your access to the Facility or Unit until all sums due are paid. Continued non-payment may result in termination of the Agreement and disposal of your goods, as outlined in these Terms and Conditions.
Any additional services, such as assistance with loading, unloading, packing materials, or special handling requested by you or your removal company, will be charged at our then current rates unless otherwise agreed.
6. Deposits and Security
We may require a refundable deposit as security against unpaid charges, damage to the Facility, or breach of this Agreement. The amount of any deposit will be communicated at the time of booking.
We may use the deposit towards unpaid fees, repair costs, cleaning costs, or disposal costs of abandoned or prohibited items. Any remaining balance will be returned to you after you have vacated the Unit and settled all sums due, subject to reasonable processing time.
7. Cancellations and Amendments
You may cancel your booking before the agreed start date by giving us notice in the manner we specify at the time of booking. Where you cancel within any cooling-off or notice period that we specify, we will refund any pre-paid storage fees, less any reasonable administrative or non-refundable setup charges.
If you cancel after the start date or fail to take up your booking, you may be charged for the minimum storage period or any shorter agreed cancellation period. Fees for additional services such as special removal assistance or reserved loading bays may be non-refundable if cancelled at short notice.
We may cancel or amend your booking if circumstances beyond our reasonable control make it impossible or unsafe to provide the Unit or Services as described. In such cases, we will use reasonable efforts to offer an alternative Unit or date, or to refund any pre-paid charges for services not provided.
8. Access and Security
You will be given access rights to your Unit during the Facility opening hours as notified to you. We may change our opening hours from time to time, giving you reasonable notice where possible.
You are responsible for keeping any keys, access codes, or passes secure and must not share them with unauthorised persons. If a removal company or any third party is given access by you, they are deemed to be acting with your full authority.
We may require proof of identity before allowing entry to the Facility or access to a Unit. We may refuse access to anyone who cannot provide satisfactory identification or who appears to be acting unlawfully, dangerously, or in breach of these Terms and Conditions.
9. Use of the Unit
Your Unit may only be used for the storage of goods that you are legally entitled to store and that are not prohibited under these Terms and Conditions. You must not use the Unit for residential purposes, business operations involving regular public attendance, or any unlawful or dangerous activity.
You must not store any living creatures, plants requiring care, perishable goods that may rot or attract vermin, illegal substances, firearms, explosives, flammable or combustible materials, toxic, hazardous, or radioactive materials, nor any waste or items that produce fumes, leaks, or unpleasant odours.
You must keep the Unit clean and in good condition and must not attach anything to the walls, floors, or ceilings without our consent. Damage caused by you, your removal company, or your visitors will be your responsibility, and you must pay the cost of repair or replacement.
10. Waste and Environmental Regulations
You are strictly prohibited from leaving waste, unwanted items, packaging, or discarded goods in corridors, communal areas, car parks, loading bays, or any area of the Facility other than authorised waste points that we may specify.
You must not use your Unit or the Facility as a dumping ground or disposal site. All waste must be removed by you and disposed of in accordance with applicable waste and environmental regulations. If you wish us to dispose of any items for you, we may agree at our discretion and will charge a fee to cover handling, transport, and lawful disposal costs.
If we discover prohibited items, contaminated materials, or waste stored improperly in your Unit or left elsewhere in the Facility, we may take immediate action to remove and dispose of such materials. You will be responsible for all associated costs, including specialist cleaning or hazardous waste treatment where required.
11. Insurance and Risk
All goods stored in your Unit are stored at your sole risk. You are strongly advised, and may be required, to maintain suitable insurance for the full replacement value of your goods while they are in storage and while they are being moved by you or your removal company.
We do not insure your goods unless we expressly agree in writing. Any insurance we agree to arrange will be subject to separate terms and conditions and may be provided by a third-party insurer. It is your responsibility to ensure that any cover is adequate for your needs.
12. Our Liability
We will take reasonable care to provide a secure and well-maintained Facility, but we are not responsible for loss or damage to your goods except where caused by our negligence or breach of this Agreement.
To the fullest extent permitted by law, we exclude all liability for loss of profit, loss of business, loss of data, or any indirect or consequential loss arising from or in connection with the storage or handling of your goods or your use of the Facility.
Our total liability for any event or series of related events will not exceed the lower of the actual value of the goods lost or damaged and any limit that we notify to you at the time of booking. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
13. Customer Responsibilities and Indemnity
You are responsible for ensuring that all goods are properly packed, secured, and suitable for storage. Where a removal company is used, you must ensure it operates safely, complies with Facility rules, and does not damage property or cause nuisance.
You agree to indemnify us against all claims, damages, costs, and expenses arising from your breach of this Agreement, the actions of your removal company or visitors, or any unlawful or hazardous items brought into the Facility under your authority.
14. Termination and Removal of Goods
Either party may terminate this Agreement by giving the notice period stated in your booking or, if no period is stated, a reasonable period of notice. You must vacate the Unit and remove all goods before the end of the notice period, leaving the Unit clean and free of waste.
If you fail to remove your goods by the termination date, we may treat the goods as abandoned. We may then access the Unit, remove, and dispose of or sell the goods to recover any sums owed, including charges, disposal fees, and reasonable administration costs. Any surplus from a sale will be held for you, subject to lawful deductions.
We may terminate the Agreement immediately if you commit a serious or persistent breach of these Terms and Conditions, if your conduct or that of your removal company endangers safety, or if required by law or by a competent authority.
15. Personal Data
We may collect and use personal data about you, your authorised users, and, where relevant, contact details for your removal company, for the purposes of managing your booking, administering the Agreement, processing payments, and maintaining security at the Facility.
We will handle personal data in accordance with applicable data protection laws. You are responsible for ensuring that any personal data you provide to us is accurate and that you have the right to provide it.
16. Variations to These Terms
We may update or amend these Terms and Conditions from time to time. Where changes materially affect your rights or obligations, we will give you reasonable notice by posting the updated terms at the Facility or by another appropriate method.
Continued use of the Unit or Services after the effective date of any variation will be treated as acceptance of the revised Terms and Conditions.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Agreement, or the Services shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
Failure or delay by us in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy, nor does any single or partial exercise of any right or remedy prevent any further exercise of it.
You may not assign or transfer your rights or obligations under this Agreement without our written consent. We may assign or transfer our rights and obligations where reasonably necessary for the operation of our business, provided that this does not materially reduce your protections under these Terms and Conditions.
These Terms and Conditions, together with any written confirmation of your booking, constitute the entire agreement between you and us in relation to the Services and supersede any previous understandings or arrangements.
